Just a couple of weeks ago, I was sitting in Marrakesh by the pool, watching one of the guys in the animation team round up volunteers for water polo. I had been watching him do this every day for almost two weeks and done yoga with him every morning and he is without question the happiest person, I have ever met. He clearly loves what he does and his enthusiasm is infectious. His remit to ensure that customers have as good a time as possible, is carried out with boundless energy and a winning smile. We call him Allez Allez,Allez, his battle cry.
I was been reading The E-Myth whilst slow roasting and one of the things it encourages you to do is look at your business and decide on what your overall mission is. What does your business do? What is it’s primary aim? I initially thought that this would be a difficult thing to achieve as my murals perform very different functions depending on where and for whom they are painted, but without realising it, Allez, Allez, Allez gave me the answer.
Wherever they are painted, my murals make people happy…let me explain.
In homes they turn children’s dreams into a reality that they love and remember, or provide clients with a solution to a decorating problem. In both cases, selecting from pre designed patterns has not provided the required solution, something tailored to the specific needs of the client is needed. The realisation that there is another option in itself makes people happy and even more happy when they realise it is affordable and that the process is simple and fool proof.
Residents in care homes are happier when their walls are adorned with pictures that are meaningful to them, rather than confusing, disorientating wallpaper, or worse, plain walls. This helps them to find their way to where they need to be increasing their independence. This in turn makes their relatives and carers happy, it also makes the staff happy. Fewer accidents, less asking for directions more sociability, more interaction.
Murals in businesses make employees more productive and increase job satisfaction. They also send the message that the management care about them and the environment in which they work. This makes employees happy and happy employees mean happier customers and ultimately increased profit, which generally makes business owners and their bank managers very happy.
So you see , whichever way you fold the napkin, I am in the business of making people happy and to have finally realised this, after 11 years, makes me very happy indeed.
Enjoy this Indian summer and the beauty of the Autumn.